For further information about the SROI Primer you can contact:
Stephanie Robertson, Ewa Spohn or Lisa Sanfilippo

Video help

Before you can view the video, you will need to have the correct software installed. To detect if you have the correct software installed click here.

Players. In order to listen to/view streaming media, firstly you require a 'player' installed on your computer. Most computers have the correct player already installed Windows Media Player.

Note: Certain webcasts may be affected by users of WMP version 9, as the default settings can interfere with certain streaming presentations. If you have WMP 9 and experience difficulties (e.g. slide changes), goto Tools; Options; Security, and check the "Run script commands when present" box. (Do not check the second option underneath).

Hardware. To listen to audio, you need to have a sound card installed in your PC. Most PCs will have a basic sound card installed, which should be sufficient, provided you have either speakers, or a set of headphones attached in order to hear the audio. Similarly, for video your PC requires a video card installed. Most PCs will have a functional video card already installed.

Firewalls. Once you know you have the software installed on your computer to view a stream, you need to ensure that you are not protected behind a firewall. If you are part of a Corporate Network, it is quite possible that you may need to make some adjustments to your settings in order to allow a stream through to your PC.

In certain cases, you may have to contact your Network Administrator so that they can configure the network to allow you to view streaming media.

Microsoft has provided further information for troubleshooting and general help purposes, to view this page click here.